Send a brief.
The garment, the quantity and the date is enough to price it. If you have a sketch, a tech pack or a garment you already like, attach it and we will work from that instead.
No mailing list. No follow up spam.
Factory and office.
One address. The sales desk sits twenty steps from the cutting table, which is why answers come back the same day rather than after someone checks with a factory abroad.
Who to ask, depending on what you need.
One inbox for everything is how enquiries get lost. Send it to the right desk and it is answered the same day.
Pricing and samples
Costings, minimum quantities, fabric options and sample requests. Send the garment type, the quantity and the date you need it.
Email the sales deskProduction and delivery
Line status, dispatch dates, carton marking and documentation. Quote your style number and we can look it up on the floor.
Email productionFaults and replacements
A stitching or fabric fault inside twelve months is replaced. Send a photo and the carton number and it goes out with your next dispatch.
Report a faultCome and see it running.
You are welcome on the floor during a normal production day, not a scheduled showcase. Give us a day of notice so the production manager is free to walk you through it.